Quote Originally Posted by Zyra View Post
Hey you all!Thanks again for raising your questions and concerns.A lot of careful planning was put into moving our games to the cloud platform. While we performed our due diligence before switching over, we simply couldn’t foresee this outcome on Rift; otherwise we would have done things differently. We realize these issues are a real turnoff to players, and we are as unhappy with the current instability as you are. Although there is no ETA for a fix, resolving this is truly our top priority. We are truly sorry for the hassle this has caused you.The recent Memorial Day sale has rubbed some players the wrong way, and we can understand why when we put ourselves in their shoes; it could appear as we are indifferent to our player’s need by investing time in creating sales rather than fixing the servers. However, this cannot be further from the truth. Sales are planned well in advanced and such planned activity will be carried out as scheduled – it has no bearing on the effort and urgency we are putting into resolving the server issues.Server stability issues are affecting players in many ways: patron time is lost, daily login rewards are affected, people are crashing out of raids, and the list goes on. Rest assured that we are aware of your frustration and will provide fitting compensation once we are out of the woods on this issue and can see the full impact on your gaming experience. Since we can only determine what suitable compensation means after the server connectivity issues are resolved, we hope you understand that we are unable to give further comments on what will be included the compensation package or when it will be delivered. Rest assured that we will let you know as soon as the time comes.
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