Quote Originally Posted by TrionBrasse View Post
We had to shut the server off without the usual advance notice because we did not want this to affect any more people than it already had. We hope you can understand our desire to keep the number of forced deletes to a minimum; ANY delay would have resulted in many more people triggering the entitlement. We ended up with roughly 75 affected characters. A delay of fifteen minutes could have tripled that. Once the entitlement was triggered, there was no way to reverse it. Thus, if a player received items in the email (and even if they didn't touch any of it), their character was already flagged. That is why we are offering a full 15 days of additional Patron time to make up for the two or three hours those affected has spent leveling. The Patron time will be applied automatically by CS as soon as they can.Again, thank you for your patience today!Brasse
Jump to post...