Quote Originally Posted by Tacitus View Post
Quote Originally Posted by Kulta View Post
I know sometimes Trion people read these and have offered to check into tickets in the past when they became aware of an issue.
While it is useful sometimes that we catch issues here that may have fallen through the cracks or otherwise could use a second look, we are always hesitant to do so because what we specifically don't want is for people to use this as a channel to circumvent CS or to try and force a faster response.As it sounds like you have not even had a first response to your ticket, all I can say is that I have no direct means of viewing your order status nor your ticket status and suggest that CS will investigate your ticket as soon as they are able.(I am going to go ahead and close your second, related, thread as well.)
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