Quote Originally Posted by TrionBrasse View Post
Musterd, if you are still getting disconnected multiple times a day, it's time to put in a CS ticket and submit logs so that they can help determine the issue - we are past the high DDOS period now. https://support.trionworlds.com (logs are super useful for this).1) Click the Start button, then in the search field type %LOCALAPPDATA% and click enter2) Open the Glyph folder3) Open the Logs folder4) Upload all of the files found here to your ticket. To update your EXISTING ticket with these files, proceed to this link and sign in with your Trion Worlds account information: https://support.trionworlds.com/hc/en-us/requestsOur Platform group now also has a new way to submit logs from Glyph > Settings > Advanced:Click on the button "Send Logs To Trion Worlds" and then update your ticket, or, if a new ticket, let them know the date/time/time zone that you submitted it.
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