Quote Originally Posted by TrionBrasse View Post
Quote Originally Posted by Holyroller12 View Post
As a side note it would be nice to have automated mail sent to inactive accounts especially to give them a heads up. it's been posted on all of the social media sites (except reddit) which not everyone actively looks at so it's just an extra way to communicate this important piece of news to people.
We have done exactly that - a massive email send started going out to all former players of RIFT (as well as AA and Trove) on Saturday morning; as this sort of thing affects accounts, it is a customer service email and people don't even have to be "opted in," as they would for promotional emails.We're also using social media, the blog post, livestreams and regular reminders in an effort to get the word out. If you know of folks who may be affected, help us get the word out!Brasse
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