Quote Originally Posted by TrionBrasse View Post
Side note: our staff processes refunds as soon as an issue is reviewed, but the banks generally do not, particularly over weekends or holidays. Other side note: due to the way banks work, if someone initiates a chargeback through the bank, we have to ban the player's account. I've asked our GMs to review Yargory and Tarindil's cases specifically, to ensure that we've done all we can there.Brasse
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