Quote Originally Posted by TrionBrasse View Post
I just chatted with our CS folks, and there was indeed an issue yesterday that resulted in an "on call" action (meaning we pulled folks in from holiday vacation) to fix it.. and it was resolved yesterday. Glitches in the system are not common, and we take steps to fix them as soon as humanly possible, even on days off. My apologies to those affected!Our CS agents have already refunded the duplicate charges and sent emails to all affected players. If you have NOT had your duplicate purchases refunded yet, please drop your ticket number here and I'll carry it up.CS is currently working to grant items missing from other affected purchases.Hang in there, and I'll watch this thread throughout the day.Brasse
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