Quote Originally Posted by Archonix View Post
Hey folks!First of all, thank you for bringing this matter to our attention – we’ve grabbed all internal stakeholders to discuss how we can remedy the situation immediately while we implement a long-term fix.We did not do a great job of communicating the specifics of how the packs worked and that caused some frustration among those who purchased the packs from other players for in-game currency. In a nutshell, we have some players who bartered for the pack for in-game currency, assuming they’d receive a massive payout of loyalty points – they didn’t, and this was the largest loyalty-granting pack we’ve ever released. So here is what happened. This week we made some adjustments to how we deliver Loyalty on packs that use real world money instead of credits:
  • Previously, Loyalty rewarded for a pack would be delivered to the recipient.
  • Going forward with new pack we grant that Loyalty to the purchaser, because they are the ones who spent the cash.
**IMPORTANT: if you are among those caught up in this situation, you do not need to send a ticket to CS (though they do love hearing from you!). Shortly after the update on the 13th we will be going through the backlog and making sure recipients recieve the full expected value. If you still need to contact CS please open a support ticket at https://support.trionworlds.com **We are going to adjust the way the packs grant loyalty with next week’s update, and will ensure that the text is CLEAR in all areas:Dragon’s Hoard Pack $249
  • CURRENT: If purchased and gifted to someone else, it grants 5 million loyalty to purchaser only
  • AFTER 12/13 UPDATE: If purchased and gifted to someone else, it grants 250k loyalty to the initial purchaser and 4,750k loyalty to the recipient.
Fae Yule Bagling Cache $99
  • CURRENT: If purchased and gifted to someone else, it grants 500k loyalty to purchaser only
  • AFTER 12/13 UPDATE: If purchased and gifted to someone else, it grants 100k to purchaser and 400k to recipient
We are aware that even with this messaging, some folks will still get caught in the transition period – please help your fellow players by pointing them to this thread, and to contact our CS team at https://support.trionworlds.comThank you for your patience and understanding as we sort this out!The RIFT Team
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