Quote Originally Posted by Ocho View Post
Quote Originally Posted by Narielia View Post
I'll give you a tip Ocho: Start by asking yourself why the company has implemented that clause in the ToS. What is its purpose. IMO, it should be used as back-end support for issuing infringements (not used on the front lines) [sadly we can't rely on GM's to provide CS] I think naming infringements on RP shards should be handled on a case-by-case basis once X reports have been filed in Y amount of time. Infringements should be handed out by CS staff and not GMs. Put processes in place to handle these as well, should help you with retention on this matter.
GMs are the CS staff. The two terms are synonymous, and refer to the same individuals.
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