Quote Originally Posted by Ocho View Post
Hey folks, We definitely agree that harassment and abuse in game are issues, and we've wanted to address them for some time. As RIFT has evolved, our CS standards and responses have evolved alongside them; how we handle this problem is about to go through another evolution. Behind the scenes, we're reviewing our CS procedures and policies to better reflect the kind of behavior we feel is acceptable in RIFT. We've been watching what you report, how you report it, and steps that we can take to take action quickly, effectively and appropriately. We have a plan ready for implementation on the back-end, the sort of stuff that will not result in immediate visible impact, but over time it will make a huge impact on your experience. We will effectively either change negative behavior or remove individuals from RIFT who can't conduct themselves in a reasonable manner. We're also exploring development of a tool to allow players to more easily report people who behave inappropriately. This is a longer term effort, and although we don't have an ETA, we'll reveal it in more depth as we get closer to the finish line. So here's the TL;DR – we’re increasing our efforts to enforce reasonable standards. Those who don't get the message will find themselves suspended or banned. Thanks for all your feedback on this topic, it's important, and we're going to work hard to improve this aspect of RIFT for the benefit of all players.
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