Quote Originally Posted by Daglar View Post
Quote Originally Posted by MEowzers View Post
So I accidently purchased my merc belt with gems instead of favor since I was distracted ,I quickly put in a ticket but trion said "cant help you but have some links about faction changes and other stuff that doesn't relate to your ticket"
Hey MEowzers,Sorry that you had a bad experience. The CS team is actually working on making this a far better end user experience than it is right now. The automated responses are certainly sub-optimal. They are going to be changing some policies and are hard at work trying to provide the best service possible.I am told that at the moment, users are instructed to re-open the ticket if it is credit related - but it is possible that simply gets lost in the shuffle. Again - this is not optimal and they are working on ways to make this better.Bill "Daglar" FisherCreative Director: RIFT
Jump to post...