Quote Originally Posted by Elrar View Post
Hey all, It's no secret we pride ourselves on our ability to deliver quick, high quality customer support. When that doesn't happen we do our best to make it right. Our Senior Director of Customer Support wants you to know that we're working to resolve the delays you may have experienced in the past few weeks and improve the quality of the responses you receive. We've expanded our support team significantly and will continue to expand it to meet demand. But it's equally important that these new GM's receive the quality training and gain the experience needed to be as effective as possible which we're also working very hard to do. Thanks for your patience - we're committed to delivering the level of quality you've come to expect, that has not changed Cheers,
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