Quote Originally Posted by kytsuri View Post
Apologies to users that are still having issues. Since the recent fix seems to address the issue for some people, we've got a few basic steps to see if we can resolve the problem: -Ensure you have a Wifi or 3G connection (Just need to make sure the basics are covered. the App will not work without some sort of internet connection and we've had a few customers that did not realize this when on an iPod Touch) -Double check your username/password combination. (Again, just covering the basics). I'd suggest fully deleting the fields and re-inputting them. -On the main screen, click "Change Region" and re-select either North America or Europe. Try logging in after that. -Try fully deleting the app and re-installing If you are still hitting issues after this, please contact our Customer Service department. They'll likely run you through some of the same steps, but they have a better set of tools and can assist you more completely than I. When you contact them, make sure to give them information about your device and the OS version it is running. Hopefully this helps and we get your issue cleared up! (Uthiir, just fyi, make sure to check your private messages, as we sent one with this info. You can see them by logging in and checking the bar at the top of the page Thanks!)
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