Quote Originally Posted by Elrar View Post
Hi all, Before heading into the weekend we wanted to provide an update on behalf of Customer Support. As we announced earlier we have been working through an extremely high volume of requests for support resulting in significantly longer-than-normal response times. Yesterday a new tool was deployed to our support software that enables support staff to restore items to compromised characters at a much faster rate than previously possible. This is resulting in queue time reductions and allowing us to respond to more requests sooner. In addition to this tool we have been in the process of a significant staff increase, we anticipate queue times to continue to improve as these new agents come online. We would like to thank all of you for your continued patience and apologize for these delays. We will get to your requests as soon as possible and you remain our top priority. Thanks everyone!
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