Quote Originally Posted by BrianMorin View Post
Quote Originally Posted by Sagittis View Post
I added a couple gold sale spammers to my friends list to see how long before Trion reacts. It's been over 3 days now and the same ones are still here.
As much as I love the righteous fury of the banhammer, it's not always the right tool for the job. Particularly when dealing with spam.If you're dealing with someone who can get a fresh account cheaply via fraud, a ban isn't going to do much to slow them down and churning through a lot of accounts makes for an even bigger mess to clean-up when the bill comes due.If you're dealing with a stolen account, putting an account ban on top of their naked mailbox hangover complicates the process of figuring out what happened and getting everything fixed up.Without going into a lot of detail, the counter-measures we do have in place have been very effective based on the logs I see every day. We had a pretty big gap to fill in the mail system that should have been corrected.
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