Quote Originally Posted by Elrar View Post

I have investigated this matter for you and after speaking with CS I have been informed you have received three troubleshooting solutions for the issue you are currently experiencing.

They were unable to provide additional support as they did not receive trace information from you. They would require this information to assist you further.

We want to ensure players are receiving proper responses, but with errors such as #1012 there are a number of situations why this might occur.

If you would like to discuss this matter further you will need to contact Customer Support.

Thanks all and locking.
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