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Thread: Can't reclaim items from returned mail

  1. #1
    Soulwalker
    Join Date
    Aug 2019
    Posts
    1

    Default Can't reclaim items from returned mail

    I sent multi-mails full of dimension items to my alt and forgot to collect them so when I got them returned I tried to collect/re-send and I wasn't able. At first I was able to open and see them but not collect them, now I can't even open them.
    Last edited by Axiejp; 08-09-2019 at 07:47 AM.

  2. #2
    Ascendant Aranka's Avatar
    Join Date
    Feb 2011
    Posts
    1,500

    Default

    known issue.. was fixed in the past, but has popped up again

    a fix would be nice

  3. #3
    Shield of Telara
    Join Date
    Mar 2015
    Posts
    718

    Default

    +1 to this; I have a couple of characters that can't claim their mail fully anymore

  4. #4
    Soulwalker
    Join Date
    Jun 2015
    Posts
    8

    Default

    +1 . mailed an item to someone that they accidently returned and I can't retrieve it from that mail to send back to them. Been like that for weeks and was just figuring it would fix,... It didn't. Ongoing.

  5. #5
    Telaran
    Join Date
    Nov 2018
    Posts
    73

    Default

    +1 ive got a tank seal stuck in my mailbox for weeks no ticket reply either

    prob no point even writing this as no one is about to do anything anymore

  6. #6
    Soulwalker
    Join Date
    Jun 2015
    Posts
    13

    Default

    +1 Someone returned 20 plat to me, and I can't claim it. I can see it, but when I click on it, it doesn't go into the bags.

  7. #7
    Rift Disciple
    Join Date
    Feb 2011
    Posts
    162

    Default

    I've had one mail sitting in my mailbox for a while, it's down to 13 days. I just had 4 in a row this morning do the same thing - they're unclaimable.

    It's artifacts, so I really do want them. Could this please be fixed again?

    Strange thing - I never had this happen to me before and have been playing since 2011, just maybe over the last 8 months. (So I've had others too, just not this many).
    Last edited by Ambrianna; 09-01-2019 at 06:46 AM.

  8. #8
    Telaran Dravenia's Avatar
    Join Date
    Nov 2013
    Posts
    64

    Default

    I have it happening exactly the same thing, today discovered the 6th mail on my EU main with artifacts what was returned and I cannot collect, it seems its 1 mail per week now. Same happens to my alt who I was mailing to, and I have also on other characters the same. When is this going to be fixed cause I am a Dreamweaver and I need those artifacts??????????
    EU: Dravenia & Co, Quelandra, NA: Dionella & Co, ExPrime: Soulwhisper etc.
    Practically many characters also created for Dimension visiting

  9. #9
    Soulwalker
    Join Date
    Jan 2019
    Posts
    11

    Default

    same to me too. so +1

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