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Thread: Bug three - unable to "Take All" from mail

  1. #1
    Telaran
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    Default Bug three - unable to "Take All" from mail

    I have noticed that the "Take All" button in the mailbox no longer works when you have mail. I have to click each one individually and take it that way. This was fine last night but is now not working after the patch.

  2. #2
    Ascendant Seshatar's Avatar
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    I had the same problem today, thought it was just a one time thing.
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  3. #3
    Prophet of Telara Challengere's Avatar
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    so did I i thought i was clicking it wrong

  4. #4
    Telaran Thiara's Avatar
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    Same here. New messages are showing up with the 'opened' icon too, I think.

  5. #5
    Telaran Thiara's Avatar
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    To add a bit more data: this is only happening to one of my characters. The other's mailbox is working fine.

  6. #6
    Telaran
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    Hmmm...did you complete Battle Pass and get all of your items? Maybe it has something to do with that when they tried to change them from soulbound to Bound to Account.

  7. #7
    Soulwalker
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    I bugged reported this problem and have yet to hear back.

    This started happening the day after patch.

  8. #8
    Rift Disciple
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    Same issue here since the patch.
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  9. #9
    Rift Disciple
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    The reason seems to be related to the fact that mails from the auction house have a "letter" icon since the last update; but only messages with a "parcel" icon can be auto looted.
    Last edited by LigH; 05-11-2019 at 08:43 AM.

  10. #10
    Telaran Thiara's Avatar
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    The appearance of this bug definitely corresponded to patch day for me. Nothing battle pass related in the mail.

  11. #11
    Soulwalker
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    have this bug at NA and EU, good job guys

  12. #12
    Telaran Kitaelia's Avatar
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    Quote Originally Posted by LigH View Post
    The reason seems to be related to the fact that mails from the auction house have a "letter" icon since the last update; but only messages with a "parcel" icon can be auto looted.
    Yeah, I think so too.

    When I have mail ONLY from the Auction House then my "Take All" button is grey and not useable.

    However if I have even just 1 mail from one of my alts or another player with items/coin in it then my "Take All" button is lit up and I can click it! Then it proceeds to do what I'm used to and taking all of the items (including AH coin/expired auction items) out of the mail.

    My own temporary fix now is hopping to an alt and sending myself a few coins then logging back over to take all xD It's not pretty, but at least I won't have to take each individual thing. Really hope it's fixed soon!

    Edit: Forgot to mention that I also only started having this problem after the May 8th patch.
    Last edited by Kitaelia; 05-13-2019 at 07:02 PM.
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  13. #13
    Soulwalker
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    Quote Originally Posted by Kitaelia View Post
    My own temporary fix now is hopping to an alt and sending myself a few coins then logging back over to take all xD It's not pretty, but at least I won't have to take each individual thing. Really hope it's fixed soon!
    Thanks for the workaround Kitaelia - works perfectly

  14. #14
    Rift Disciple
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    Dec 2010
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    Same here. I guess they went to fix stuck e-mail bugs and broke something else, or it was done intentionally to get stuck e-mails working.

    Anyway, it's annoying as f...ford.

  15. #15
    Plane Walker ArcticGypsy's Avatar
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    Same here. When I 1st log "Take All" is greyed out.

    Sometimes restarting the game will make it work again. Also got it working again switching servers, but seems random.
    Last edited by ArcticGypsy; 05-16-2019 at 08:45 AM.

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