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Thread: cannot log onto my main char

  1. #1
    Telaran
    Join Date
    May 2012
    Posts
    96

    Default cannot log onto my main char

    Since wednesday update--I can play most of my chars on EU and NA servers (as far as I tried)--but if I click on my european main char Batsy@Zaviel--I get the message--"unable to select that character-please contact customer service"
    Last edited by Batsy; 04-17-2019 at 11:03 AM.

  2. #2
    Soulwalker
    Join Date
    Aug 2011
    Posts
    7

    Default

    Several of us having the same issue. Im unable to log into my main on NA Aador@greybriar as well as know of a few others having the issue. They say it is connected to battle pass and gifting although i never received one as a gift, but did give a couple out.

  3. #3
    General of Telara caduto's Avatar
    Join Date
    Oct 2011
    Posts
    938

    Default

    This is due to battle pass gifting, which is why battle pass is currently disabled..
    Please keep adding your names to this thread so CS/CM/DEV can sort you out!
    tho i imagine they are going through all effected accounts/characters automatically anyway, just nice to feel like you have 'done' something


    caduto@greybriar currently unable to log on
    Last edited by caduto; 04-17-2019 at 11:20 AM.

  4. #4
    Rift Chaser SonoMoenia's Avatar
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    Mar 2012
    Posts
    339

    Default Me too & probably BP related

    I also cannot log onto 2 of my characters on Greybriar, but can log on all my other characters. Since someone mentioned BP, I looked at it.

    YUP! I have gifted BP to at least 2 people (guild rewards) on one of the characters and 1 gifted one to a friend on the other character.

    To be clear - I did not receive BP as a gift. I gifted to others from 2 different characters. Both of the characters that have done gifting are locked up. None of my other characters are locked.

    I hope this helps get it resolved.

    Syazrael@Greybriar
    Tyanshi@Greybriar
    Last edited by SonoMoenia; 04-17-2019 at 11:32 AM. Reason: to add my locked character names

  5. #5
    Soulwalker tosty's Avatar
    Join Date
    Aug 2016
    Posts
    11

    Default

    Tosty@Brutwacht currently unable to log on

  6. #6
    Shadowlander
    Join Date
    Aug 2015
    Posts
    31

    Default

    Albandito@Brutwacht cant log in with my char since update.

    I gifted BP to 2 member of my guild.
    Last edited by Albandito; 04-17-2019 at 11:30 AM.

  7. #7
    Shadowlander
    Join Date
    May 2011
    Posts
    25

    Default

    My toon Cattrianna@Faeblight is unavailable. I gifted at least 2 BPs to ppl on my friends list. Your time and efforts to fix are appreciated.

  8. #8
    Telaran
    Join Date
    Apr 2012
    Posts
    98

    Default

    Enticed@Wolfsbane unable to log in

  9. #9
    Plane Touched Ionbick's Avatar
    Join Date
    Apr 2010
    Location
    USA Placerville, CA
    Posts
    253

    Default

    Ionlight@Hailol unable to log in Main; Did submit report with pics
    <>< Bick

  10. #10
    Telaran Kitaelia's Avatar
    Join Date
    Apr 2011
    Posts
    79

    Default

    Since the wednesday update I cannot log onto Kunana@Deepwood.
    I used her to gift a Battlepass to someone.

    P.S. Making games is hard! Your hard work is appreciated! Thank you.
    "I'm not sure where I am.. But it's much more fun this way!" ~Aazu

    twitter.com/Kitaelia

  11. #11
    Soulwalker fonzarelley's Avatar
    Join Date
    Nov 2012
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    13

    Default

    I can't log in either. I, too, gifted a BP to someone. Affected character: Annala@Hailol

    I guess it's a sign I should stop playing RIFT so much lol.

    Sucks too because I just regained access to this character not too long ago...

  12. #12
    Plane Touched Ionbick's Avatar
    Join Date
    Apr 2010
    Location
    USA Placerville, CA
    Posts
    253

    Default

    Well, a Emergency Maintenance: 4/17 @2300 hrs PST. Still can not log onto my main character. I tried repairing, fixing, updating, grrrrr'n
    <>< Bick

  13. #13
    Rift Chaser SonoMoenia's Avatar
    Join Date
    Mar 2012
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    339

    Default

    I had an update. Ran it, logged in and my characters are available again, and Battle Pass is back up. Thanaks.

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