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Thread: [Bug] Returned mail "Failed to retrieve attachments"

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    Plane Walker ArcticGypsy's Avatar
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    Jan 2014
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    Default [Bug] Returned mail "Failed to retrieve attachments"

    Returned Mail Cannot Be Retrieved or Deleted
    Another Discussion about the issue can be found here: Mail stuck in mailbox - can't change shards

    Server:
    The issue is widespread, and seems to be happening across all servers

    If mail is returned to you from an alt or another player,
    you cannot retrieve or delete that mail. It has to sit there 90 days until the system deletes it.

    If you try to retrieve the mail you get the following Error:
    Failed to retrieve attachment

    Types of items getting stuck
    It seems to be happening with everything that has been returned. Not just unique items, random dimension items, gear, even platinum.

    When did it start
    People are reporting that it has happened as far back as December, but it could be longer than that

    Related issue
    If you have anything in the mail, you can not transfer to a different server. If the mail is stuck, you must wait 90 days until the system deletes the stuck mail

    This is happening to a lot of people, and it needs to be fixed ASAP
    Last edited by ArcticGypsy; 02-07-2019 at 10:00 AM.

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