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  Click here to go to the first Rift Team post in this thread.   Thread: After new hotfix Can't log-in

  1. #1
    Soulwalker
    Join Date
    Jun 2013
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    Default After new hotfix Can't log-in

    Once I get to the main screen and choose my character the music stops and it exits the game automatically. Then it asks if I want to send a report. Never had this issue until the last hotfix. What is going on?

  2. #2
    Ascendant Kulta's Avatar
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    Default

    A guildie is having same thing, Said Wicket on that char is the eternal upgrade part is is on and he can not log into that char.
    Have you ever wanted to?

  3. #3
    Soulwalker
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    That's odd because I am on the wicket quest as well. Would like to progress at some point today.

  4. #4
    Soulwalker
    Join Date
    Jan 2011
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    5

    Unhappy

    I am on the quest before the wicket stage on a couple of alts, but only one of them will not log into the game. All of my other characters will. Very frustrating.

  5.   Click here to go to the next Rift Team post in this thread.   #5
    Director of Community Relations TrionBrasse's Avatar
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    I just patched as well. Testing (working from home today so bonus handicap of lousy farm internet added). BRB.

  6. #6
    Prophet of Telara Shhhh's Avatar
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    Same issue. On Wicket as well. This stupid minion has been pointless and is still causing nothing but problems.

  7. #7
    Soulwalker
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    Jun 2013
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    Default

    Thanks for the quick update brasse. Hopefully can get this fixed soon. I am itching to play.

  8. #8
    Soulwalker
    Join Date
    Feb 2018
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    2

    Default Same here

    I have two characters on wicket and can't get on either. My lvl 66 logs in fine.

  9. #9
    Soulwalker
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    Jun 2013
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    Default

    Just tried uninstalling and reinstalling. Still same issue

  10.   Click here to go to the next Rift Team post in this thread.   #10
    Director of Community Relations TrionBrasse's Avatar
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    Ok, I was able to log in just fine.

    Step one: DO SEND THE CRASH LOGS - these are essential to determine if there is a shared issue. Please do this now.

    Step two: I take your account IDs and pass them to Dev to look into, again, to see if there is a shared issue.

    Step three: while you wait, please take the following actions:
    1. Close Glyph
    2. Bring up Task Manager (Ctr+Alt+Delete > Task Manager)
    3. Kill any task that has the word Glyph in it - example: GlyphClientApp.exe
    4. Try loading RIFT again


    Issue identified, fix in process, hotfix required, please stay tuned to this channel for updates!
    Brasse
    Last edited by TrionBrasse; 02-14-2018 at 11:05 AM. Reason: Updated info

  11. #11
    Soulwalker
    Join Date
    Apr 2017
    Posts
    11

    Unhappy

    yeah my main is locked as well in alittu last thing i did was the 20 partical quest will not get past 10% on the log on screen

  12. #12
    Soulwalker
    Join Date
    Jun 2013
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    Default

    Quote Originally Posted by TrionBrasse View Post
    Ok, I was able to log in just fine.

    Step one: DO SEND THE CRASH LOGS - these are essential to determine if there is a shared issue. Please do this now.

    Step two: I take your account IDs and pass them to Dev to look into, again, to see if there is a shared issue.

    Step three: while you wait, please take the following actions:
    1. Close Glyph
    2. Bring up Task Manager (Ctr+Alt+Delete > Task Manager)
    3. Kill any task that has the word Glyph in it - example: GlyphClientApp.exe
    4. Try loading RIFT again

    That may not help, but hey... nothing to lose, right?
    Brasse
    Tried this already as well as uninstalling and reinstalling. Still cant log in with that character. Can log in with my other characters, though I don't use them anymore. I have also have been sending report errors. I'll try to login again in a bit. Just want to play! lol

  13. #13
    Prophet of Telara Shhhh's Avatar
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    Quote Originally Posted by TrionBrasse View Post
    Ok, I was able to log in just fine.

    Step one: DO SEND THE CRASH LOGS - these are essential to determine if there is a shared issue. Please do this now.

    Step two: I take your account IDs and pass them to Dev to look into, again, to see if there is a shared issue.

    Step three: while you wait, please take the following actions:
    1. Close Glyph
    2. Bring up Task Manager (Ctr+Alt+Delete > Task Manager)
    3. Kill any task that has the word Glyph in it - example: GlyphClientApp.exe
    4. Try loading RIFT again

    That may not help, but hey... nothing to lose, right?
    Brasse

    Did all the above. Crashed again.

  14. #14
    Soulwalker
    Join Date
    Mar 2015
    Posts
    22

    Exclamation More detailed crash report

    After eternal update, client will crash on character load in.
    Can consistently log in to character select on both 32 and 64 bit cpu options.
    Can consistently log in to character select and choose which character to play.
    When choosing a character that does NOT have an "eternal" weapon, relic grade or otherwise, I can fully access the game.
    When choosing a character that DOES have an "eternal" weapon, relic grade, I will always crash at 10% load before entering world.

  15.   Click here to go to the next Rift Team post in this thread.   #15
    Director of Community Relations TrionBrasse's Avatar
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    Hang in there folks... Dev thinks they have found the thorn in RIFT's paw.

    THANK YOU FOR THE CRASH LOGS!

    The good news: they are now assessing the parameters of a hotfix.
    The bad news: it will take 2-6 hours to process.

    May be a good time to take a dear one out to Valentine's lunch or dinner! No fancy restaurant needed. I could go for a nice hot dog with sauerkraut right about now myself.
    Please stay tuned and I will update asap!

    Brasse

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