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  Click here to go to the first Rift Team post in this thread.   Thread: [Bug Report] NA event API server is broken 22 Dec

  1. #1
    Ascendant forbiddenlake's Avatar
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    Default [Bug Report] NA event API server is broken 22 Dec

    The NA event API is not working correctly; repro (or go to one of the URLs in your browser):
    Code:
    $ curl https://web-api-us.riftgame.com/chatservice/zoneevent/list?shardId=1702
    curl: (56) GnuTLS recv error (-54): Error in the pull function.
    
    $ wget --tries 1 https://web-api-us.riftgame.com/chatservice/zoneevent/list?shardId=1702
    --2017-12-23 09:39:20--  https://web-api-us.riftgame.com/chatservice/zoneevent/list?shardId=1702
    Resolving web-api-us.riftgame.com (web-api-us.riftgame.com)... 208.94.26.166
    Connecting to web-api-us.riftgame.com (web-api-us.riftgame.com)|208.94.26.166|:443... connected.
    HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.
    Giving up.
    
    $ curl http://web-api-us.riftgame.com:8080/chatservice/zoneevent/list?shardId=1702
    curl: (56) Recv failure: Connection reset by peer
    
    $ curl http://web-api-us.riftgame.com/chatservice/zoneevent/list?shardId=1702
    curl: (7) Failed to connect to web-api-us.riftgame.com port 80: Connection refused
    (1702 is Greybriar)
    "Connection reset by peer" is seen from my two NJ servers, my NYC server, my Amsterdam server, and my MA server. So I don't think it's a problem on my end. The remote daemon and/or firewall seems to be accepting connections then cutting off the TCP connection.
    "Connection refused" may be a red herring .. I don't usually use http on port 80, and I don't know your network, but it usually means the port is open on the firewall but nothing is listening on it, so the kernel is refusing the connection in a different way, which may be by design (or not, because http on port 80 works on EU?)
    Compare to the EU side:
    Code:
    $ curl https://web-api-eu.riftgame.com/chatservice/zoneevent/list?shardId=2712
    {"status":"success", # ... snip
    
    $ curl http://web-api-eu.riftgame.com/chatservice/zoneevent/list?shardId=2712
    {"status":"success", # ... snip
    
    $ curl http://web-api-eu.riftgame.com:8080/chatservice/zoneevent/list?shardId=2712
    {"status":"success", # ... snip

    Effects:
    No NA events shown on any trackers
    Harder to get Faelight and Phenomenal sparkles
    Harder to get Captured Intel
    A bunch of forum posts and questions in CrossEvents
    Last edited by forbiddenlake; 12-23-2017 at 07:29 PM.

  2. #2
    Prophet of Telara Aranka's Avatar
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    I know this is not your fault..

    let's just hope somebody at rift is still checking some things and able to fix/do something about it

  3. #3
    Plane Touched
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    I wonder if it's a misconfigured proxy or part of their DDoS mitigation.
    Last edited by Juxtaposed; 12-23-2017 at 02:39 PM.
    (Down for now) [ NA Zone Events] [ EU Zone Events]

  4. #4
    Prophet of Telara Aranka's Avatar
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  5.   Click here to go to the next Rift Team post in this thread.   #5
    Director of Community Relations TrionBrasse's Avatar
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    The RIFT team is all out on holiday right now, and available only for emergencies. I'm linking this thread to our usual internal channels in case someone checks in over the break.
    Brasse

  6.   Click here to go to the next Rift Team post in this thread.   #6
    Director of Community Relations TrionBrasse's Avatar
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    I was able to ascertain that this would require, at the least, an action that includes a full server restart. I don't think we have the staff in to handle that, as it's not as straightforward as flipping a switch. Notes have been left in our internal channels, just in case. I will update you if I hear ANYTHING.

    On the up-side, Fae Yule is running for an extra week.

    Heading back in to game to chase sparkles the old-fashioned way now.
    ;-)#
    Brasse

  7.   Click here to go to the next Rift Team post in this thread.   #7
    Director of Community Relations TrionBrasse's Avatar
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    HEADS UP, IT'S HAPPENING!!!!

    http://forums.riftgame.com/general-d...30-pm-pst.html

    Sorry for the short notice, but the Head of QA is available NOW, so we are deploying NOW.
    Hang in there!
    Brasse

  8. #8
    Shadowlander
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    I'm curious... why does it take an hour and a half to restart server(s)?

    Thanks for the reaction though, but this leaves me puzzled. Even if the need to be restarted in a certain order.... an hour and a half?

  9. #9
    Prophet of Telara Aranka's Avatar
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    because it is not a simple off/on switch...

    It reloads everything.. Basically it is a patch without changes.
    Last edited by Aranka; 12-23-2017 at 10:10 PM.

  10.   Click here to go to the next Rift Team post in this thread.   #10
    Director of Community Relations TrionBrasse's Avatar
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    Shutting servers down is not like turning off the kitchen light.
    Bringing them back online is a multi-stage process... again, not like switching on a light. =)

    Servers are all up and unlocked now!
    HUZZAH!

  11.   Click here to go to the next Rift Team post in this thread.   #11
    Director of Community Relations TrionBrasse's Avatar
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    OK, people... we are trying to ascertain if it worked or not. So far, the people who have logged in do not use event trackers (I don't, myself). If this did NOT work, we will need a more thorough review when we have people in office - and ye'll all have to join me the old fashioned way for Sparkles during the extended Fae Yule event.

    PLEASE POST HERE TO REPORT IN!

    ;-)#
    Brasse

  12. #12
    Plane Touched
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    Quote Originally Posted by TrionBrasse View Post
    OK, people... we are trying to ascertain if it worked or not. So far, the people who have logged in do not use event trackers (I don't, myself). If this did NOT work, we will need a more thorough review when we have people in office - and ye'll all have to join me the old fashioned way for Sparkles during the extended Fae Yule event.

    PLEASE POST HERE TO REPORT IN!

    ;-)#
    Brasse
    Its not working

  13. #13
    Sword of Telara aileen's Avatar
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    Quote Originally Posted by TrionBrasse View Post
    OK, people... we are trying to ascertain if it worked or not. So far, the people who have logged in do not use event trackers (I don't, myself). If this did NOT work, we will need a more thorough review when we have people in office - and ye'll all have to join me the old fashioned way for Sparkles during the extended Fae Yule event.

    PLEASE POST HERE TO REPORT IN!

    ;-)#
    Brasse
    It looks like not working and when you try to access https://web-api-na.riftgame.com/ its clearly showing we can not reach it. I don't know about full detail on your systems but looks like webserver for NA api is closed/crashed which is also different issue than previous event api problem appeared like a month ago because that time server was reachable but json data returning was wrong on that issue, so thats why that other issue needed restart gameservers.
    Last edited by aileen; 12-23-2017 at 11:04 PM.
    RemoveBuff a simple addon for replacing cancelbuff command.
    GCDDisplay - Tweaked a simple way to track your gcd.
    RiftMeter for 4.3, Last update: 07/12/2017
    Some Gadgets tweaks,Updated BiSCaL for 4.3
    a.k.a Aileenbor <Special Olympics> @ Icewatch

  14.   Click here to go to the next Rift Team post in this thread.   #14
    Director of Community Relations TrionBrasse's Avatar
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    Yep. thank you, the reset did not fix it. We are looking into it further (as people are avail) and I will update here as soon as I have more info.

    This is affecting NA only, EU is fine. Go figure!
    Brasse

  15. #15
    Plane Touched
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    Quote Originally Posted by TrionBrasse View Post
    Yep. thank you, the reset did not fix it. We are looking into it further (as people are avail) and I will update here as soon as I have more info.

    This is affecting NA only, EU is fine. Go figure!
    Brasse
    It's okay, it's the holidays. And christmas eve, or really soon. Just send em home. We should be able to go a few days without the api. Well some won't be able to...

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