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  Click here to go to the first Rift Team post in this thread.   Thread: [UNABLE TO REPRODUCE] Killthraxus still locks up computers

  1. #1
    Prophet of Telara Hepatits's Avatar
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    Default [UNABLE TO REPRODUCE] Killthraxus still locks up computers

    The believed fix from a while ago didn't fix Killthraxus. If you have Aoe on the pillar people who are prone to this bug will crash. It's most obvious with mages.
    Last edited by Yaviey; 08-18-2017 at 04:25 PM. Reason: updated title
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    Community Manager Yaviey's Avatar
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    Quote Originally Posted by Hepatits View Post
    The believed fix from a while ago didn't fix Killthraxus. If you have Aoe on the pillar people who are prone to this bug will crash. It's most obvious with mages.
    Hi, Hepatits. We'll take a look at this. Thank you for reporting!

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    Community Manager Yaviey's Avatar
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    Our team has looked at this and were unable to reproduce. Please share any additional relevant info that you can. We will leave this thread open until we can get this tracked down and fixed.

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    Soulwalker
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    Hi,

    To reproduce: form a full group (5 characters) with a mage or better 2 mages. Make both mages cast Legendary Fire Storm on pillar.. Move all characters around a pillar.

    This problem exists from SFP launch, when a mage in a group for Temple of Ananke everyone will warn him(her) about not casting aoe spell on pillar just because somebody's PC may stop responding.. In most of these PC freezes only reboot helps. Sometimes a full group get PC crash, sometimes 1-3 characters.

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    Prophet of Telara Hepatits's Avatar
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    Some people are more prone to this bug than others. I've sent people who are prone to this bug to devs for testing. At least one has since quit the game due to this bug and various other reasons. The next time I do SPE runs I'll start collecting names for you to test with if that helps.

    Personally, I've only had it happen to me only once on EU, none on NA. I've seen several others that crash every time. I'll provide specifics when they come up again. I'll PM names.

    Edit: Thanks for keeping up on all this stuff. We appreciate you Yaviey.
    Last edited by Hepatits; 08-23-2017 at 06:45 AM.
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    Soulwalker
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    I noticed that the earthquake from the Titan soul could cause this bug too. Either Earthquake or the Living Flame from Nightblade, because we formed a party with Primalist Tank 2 Primalist DPS and 2 Rogue DPS. The rogues played Nightblade and the Primalists played Primal Lord.

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    Prophet of Telara Hepatits's Avatar
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    I'm 81/100 on my SPEs and I'm unable to reproduce this on NA now. I've run with all manner of classes and specs and none have triggered it. This appears to be fixed. (Sorry if this is a necro, but it's been a longstanding issue.)
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    Champion of Telara aileen's Avatar
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    Quote Originally Posted by Hepatits View Post
    I'm 81/100 on my SPEs and I'm unable to reproduce this on NA now. I've run with all manner of classes and specs and none have triggered it. This appears to be fixed. (Sorry if this is a necro, but it's been a longstanding issue.)
    Sadly this issue still happening from last 20 SPEs I did in last week, I can clearly say I saw at least 6 people got crashes on this boss.
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    Community Manager Yaviey's Avatar
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    Quote Originally Posted by aileen View Post
    Sadly this issue still happening from last 20 SPEs I did in last week, I can clearly say I saw at least 6 people got crashes on this boss.
    Do you/they have any logs or anything they can share? We need as many details as possible.

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    Champion of Telara aileen's Avatar
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    Quote Originally Posted by Yaviey View Post
    Do you/they have any logs or anything they can share? We need as many details as possible.
    One of them is my guild mate and when we go that boss he always crashing, I'll ask for possible logs from him, will logs from eventviewer itself helps too? Since this is actually locking up his computer.
    Next crash he will get windows logs etc here is his system specs which is quite nice.
    Last edited by aileen; 09-19-2017 at 09:26 AM.
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    Isp
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    Quote Originally Posted by aileen View Post
    One of them is my guild mate and when we go that boss he always crashing, I'll ask for possible logs from him, will logs from eventviewer itself helps too? Since this is actually locking up his computer.
    Next crash he will get windows logs etc here is his system specs which is quite nice.
    Event viewer will tell them nothing, and there is no rift crash log, as rift is not crashing but hanging. You may try /combatlog
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    Champion of Telara aileen's Avatar
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    Quote Originally Posted by Isp View Post
    Event viewer will tell them nothing, and there is no rift crash log, as rift is not crashing but hanging. You may try /combatlog
    Event viewer logs any kind of crash and application hang/error in other words any system based "signal", combatlog actually will tell them nothing because everyone who crashed already claimed they receive freezes with firestorm.
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    Since this seems to be such a difficult bug to fix and the devs can't seem to replicate it, why don't they get with a player that it happens to regularly and work with them directly in order to get the data they need?
    They can team up with the player, run through the dungeon, voice chat with the player and get whatever they need on the spot.

    Just an idea.

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    Quote Originally Posted by rutte View Post
    Since this seems to be such a difficult bug to fix and the devs can't seem to replicate it, why don't they get with a player that it happens to regularly and work with them directly in order to get the data they need?
    They can team up with the player, run through the dungeon, voice chat with the player and get whatever they need on the spot.

    Just an idea.
    The problem is that without any actual crash reports, it would still be difficult if not impossible to tell what caused the complete client crash. Running and watching another player, unfortunately, will not provide the needed information or answers. This crash also only happens on live servers, and not on dev builds. Dev builds would be able to catch and identify the bug. This is why this has been such a challenging issue to resolve.
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  15. #15
    Prophet of Telara Hepatits's Avatar
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    We had someone disconnect like three times in one fight this Friday. It seems to be select individuals who just get nailed with the issue, while others have no problems.
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