What to expect when dealing with Customer Service and a borked event

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Originally Posted by Manasha

Ok, I will throw them under the bus. They are silent on all matters on these forums, they are not helpful at all. This "wait and see" mentality is sickening, they know nothing is coming but they are doing w/e it takes to try to suck more money out of you. Pretending that maybe one day there will be something, so keep on buying all our stuff and lets see where this game is going, cause you never know!!!

Their goal is to act all caring but when it comes down to it they do NOTHING. They never fixed my issues, they just pass the buck. Act all sympathetic then do nothing to fix anything.

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Hurray for capitallism it is so productive and stimulates society so well by making sure 1% of people can absorb all the fun the other 99% gets leeched dry to provide them.

Anyone else feel like living in a sociallist country seeing garbage like this? Oh wait Gamigo is in Germany which is part of the European Union Sociallist Commune..... I'm confused at this point

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Originally Posted by Challengere

I'm confused at this point

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This is the only part of you post that makes any sense at all. Yes, you're confused. Like... really really REALLY confused.

But don't worry, I can easily clear things up for you: in socialism you do not have a choice, you happily follow The Big Leader, or they'll make you follow him happily. But Rift is just a game, so you have the free choice to leave whenever you want, and play something else.

Well, except a Gamigo representative is right now standing behind you, pointing a gun at your head, and forcing you to play Rift. If this should be the case, please ignore my post. Thank you.

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Originally Posted by Elitizt

There was statements made that the double credits wouldnt show up on your receipt but not to worry because Gamigo would in fact be giving you double credits(aside formt he $9.99 pack since it wasn't included in the deal for some reason)

There was known issues with the website where you add new payment info. The site defaulted to http, but needed to be the https site to be secure to add info.

I personally got hung up dealing with this issue. I tried multiple workaround attempts to get it to work. I initially tried multiple cards, thinking maybe something was wrong there. I installed new browsers trying to get it to work that way. Finally i noticed the http issue and manually changed it to https, and finally got it to work. With my new payment info added i returned ingame and saw that the "1 hour to get double credits" announcements had just recently been posted again. I assumed that the flash sale was still live. Initially, I was going to buy the $99.99 credit pack, but after all of the issues with the payment info website i didn't want to take that big of a risk on anything. I went ahead and grabbed the $19.99 credit pack. I did not receive my additional double credits. I had missed the window by a mere couple minutes.

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Why were you off dealing with some website when the in-game store is RIGHT there? Every time I heard someone in the game on that day complain about receipts or websites I was completely baffled as to why they were doing things the hard way.

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Originally Posted by Semirhage666

Why were you off dealing with some website when the in-game store is RIGHT there? Every time I heard someone in the game on that day complain about receipts or websites I was completely baffled as to why they were doing things the hard way.

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Not that I have to explain myself to some internet troll, BUT i was "off dealing with some website", because I had to add a new payment since my old card was outdated.

When you you click the "Click here to add primary payment method" it automatically opens a browser with the "add new payment info" website... WHICH WAS AND IS STILL INCORRECT on THEIR END.

THEY DID AND STILL HAVE THE WRONG ADDRESS LINKED.

If you had any reading comprehension, you could've preened that when it was mentioned multiple times in my previous postings.

The better question/s are why are you trying to skew the blame from a company that made so many many mistakes, won't admit to any fault, and why are you trying to place the blame on the customers that got flat out ripped off and screwed over?

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Originally Posted by Elayara

This is the only part of you post that makes any sense at all. Yes, you're confused. Like... really really REALLY confused.

But don't worry, I can easily clear things up for you: in socialism you do not have a choice, you happily follow The Big Leader, or they'll make you follow him happily. But Rift is just a game, so you have the free choice to leave whenever you want, and play something else.

Well, except a Gamigo representative is right now standing behind you, pointing a gun at your head, and forcing you to play Rift. If this should be the case, please ignore my post. Thank you.

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actually I wasnt comparing the game to it at all, how do so many people misunderstand straight forward remarks separated into separate paragraphs

I was actually wondering how a company in a sociallist society could capitallize on all of us US suckers in the 99%

Part of the reply for an issue I have.
"We highly suggest informing your local authorities regarding this occurrence as while we will investigate this violation, we are unfortunately not able to assist any further in this matter."

Ok so how the hell would local authorities help with an issue involving a game? Is it because of a language barrier of the support team or some next level incompetence?

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Originally Posted by Elayara

This is the only part of you post that makes any sense at all. Yes, you're confused. Like... really really REALLY confused.

But don't worry, I can easily clear things up for you: in socialism you do not have a choice, you happily follow The Big Leader, or they'll make you follow him happily. But Rift is just a game, so you have the free choice to leave whenever you want, and play something else.

Well, except a Gamigo representative is right now standing behind you, pointing a gun at your head, and forcing you to play Rift. If this should be the case, please ignore my post. Thank you.

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"you have the free choice to leave whenever you want, and play something else"

Hi, Brasse!

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Originally Posted by Ramenpower

Part of the reply for an issue I have.
"We highly suggest informing your local authorities regarding this occurrence as while we will investigate this violation, we are unfortunately not able to assist any further in this matter."

Ok so how the hell would local authorities help with an issue involving a game? Is it because of a language barrier of the support team or some next level incompetence?

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Sounds like they just told you to go get a lawyer.

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Originally Posted by Gagner

While my customer service experience wasn't related to the sale, it still very much has to do with Gamigo's customer service. I've been having issues with another player harassing me for some time now and copying from a script is the best they've given me as well.

"...We appreciate your vigilance in regards to this issue and will begin our investigation into the matter immediately. Please be aware that you will not be contacted with the results of our investigation per our Privacy Policy..." - Feb. 14, 2019

"...We kindly request you to send us a full screenshot where we can see your character's name, the chat box and any other relevant information as this will help us in our investigation..." - April 9, 2019

"...We will be forwarding them to our Team for investigation, however, please note that you will not be contacted with the results of our investigation..." - September 23, 2019

"...We appreciate you taking the time to report these issues, as feedback like this contributes to a better game community.
We will be sure to investigate this issue and take the appropriate steps to resolve it soon as possible..." - November 21, 2019

Over the course of these email correspondences I have attached multiple screenshots and videos of said harassment. Obviously the player has been on my ignore list but the ignore list hasn't stopped them from summoning me 60+ times in 48 hours or continuously opening trade windows.

Much like the other person in this thread, I too have updated my Steam review to reflect my lack of customer service in a real time of need.

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I posted a lengthy review of rift on steam a few years ago. Trion deleted it because it wasn't a positive review. Fun times.

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Originally Posted by Ramenpower

Part of the reply for an issue I have.
"We highly suggest informing your local authorities regarding this occurrence as while we will investigate this violation, we are unfortunately not able to assist any further in this matter."

Ok so how the hell would local authorities help with an issue involving a game? Is it because of a language barrier of the support team or some next level incompetence?

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CS is usually a team of idiots. Well every CS person I've had ever from any company has been less usefull than a monkey.

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Originally Posted by Mrwidoes

CS is usually a team of idiots. Well every CS person I've had ever from any company has been less usefull than a monkey.

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I don't exactly agree with that, but there is some truth to it for some people. I had an episode with SWTOR years ago. My main got stuck with a CTD in a specific spot. I made a ticket and got moved out, no problem. But since I had a reason for going there, I went back to do the thing. I CTD again. Okay, new ticket.
While waiting for that one to get resolved, I decided to do a little testing. Swapped faction, knowing that each faction had their own point of arrival on that particular planet, so if anything happened, it would be planet specific and not area specific. Yup, CTD again.
So I updated the ticket, stating I now had TWO characters stuck on the same planet. Only reply I got back was the moving of my main and the request to not go back for a while. No mention of my other character. Okay, now that that's closed, let's make a new ticket stating I STILL had one character stuck. That ticket was closed, by the same person, as being a duplicate ticket, despite my updates stating TWO characters were affected. It took me another two tickets to finally get the alt moved to somewhere that wouldn't crash my game instantly...

I also had an episode in Star Trek, with some old visuals not being unlocked despite fulfilling all the requirements. The cause was the unlock being linked to achievements that didn't trigger due to replacement of an older gear system.
Back in the day, the max gear was "Mark 12" and the endgame gear had special names. As years went by, they revamped the gear system, essentially removing the special names, but keeping the gear available in Mark 13+ versions. Those 13+ didn't count for the old 12, so the achievements didn't complete despite obtaining the correct item.
I had to go through 7 tickets to get 2 different visuals unlocked and they only unlocked because I was literally sending in screenshots of my character wearing every single piece of gear that was relevant as well as explaining in great detail what happened in previous tickets and why me reopening them was relevant (because the issue was not fixed). And 5 of those 7 tickets were handled by the same person....... :hitting-self:

yeah even Holyroller said he has had ALL of his tickets handled literally by the same CS name, makes you wonder how many we have helping us and how compitent they are in Rift matters to be assisting us knowledge base wise

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Originally Posted by Elitizt

Recently Gamigo had a 1 hour long double credits flash sale. These types of sales tactics are made to incur a sense of urgency and impulse buy into players.

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"Greetings,

We are very sorry, however as we are unable to assist with a refund or a compensation.

Sincerely,

Claire"



THIS is how they choose to deal with customers.
THIS is how much they value you.
THIS is exactly what you can expect when you give them any money.

Be very aware that this is how they run things at Gamigo/RIFT. It could've been a simple fix. All they had to do was just honor the deal that was sloppy at best. Instead of doing something that would have made everyone involved happy, they decide to go down the worst route possible. They will never strive for customer satisfaction or do the right thing. I just hope my situation will be a lesson to anyone considering opening their wallets in the future. This is the treatment you can expect to happen to you as well.

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Makes you want to go somewhere else for your online activities...

I am more confident than ever that with the recent 50 usd fae yule baggling cache Gamigo is just milking as much money as possible and most likely will never release a new expansion. "This jolly Cache contains the Fae Yule Bagling mount, (Mount is ugly imo) "one Orb of Loyalty and a Relic Captured Intel Cache! (There's no content and my characters are geared enough for T2 raid. I have no use for intel. And I could care less about loyalty.) "Who wouldn’t want to take a ride in a sack full of presents?!" (I wouldn't want to ride that ugly mount.)

50 usd is a ripoff. My suggestion to players who need intel is to find a guild that does easy TD Intel grind. Casually Elite @Faeblight does it once a week for 2 hrs. They are a great pay-it-forward guild.

Anyone else feel like living in a sociallist country seeing garbage like this? Oh wait Gamigo is in Germany which is part of the European Union Sociallist Commune..... I'm confused at this point[/QUOTE]

"2018
The gamigo group acquires the majority of the assets of Trion Worlds, Inc. with the publishing rights for the popular MMOs ArcheAge, Trove, RIFT and Defiance 2050. The new games in the gamigo offering will be published and developed by the gamigo US Inc. subsidiary."
https://corporate.gamigo.com/ueber-gamigo/#company

Nothing to do with Germany, but the subsidiary in the USA.