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Thread: Experts Not Resetting

  1. #1
    Soulwalker Tankin's Avatar
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    Default Experts Not Resetting

    Hello

    Did a few experts yesterday; FC, IT, LH, and KB

    It is now 3:17PM EST today and they still haven't reset

    /dungeoninfo says they expire 5:00 AM March 16th (Today) so they already should have been reset, but I am still saved to them and all the mobs are still dead

    A couple of my guildies are having the same problem, we're on Shatterbone US , anyone know what's wrong?

  2. #2
    Zor
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    Telaran Zor's Avatar
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    We're looking into it.
    -Berenger Fish-
    Dungeons & Raids Lead

  3. #3
    Plane Touched
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    More annoying, having the same issue with Greenscale. Half the guild is reset, other half is still saved, can't raid.

  4. #4
    Ascendant -Swag-'s Avatar
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    While you're at it, there are problems with guild quests not resetting as well.
    Noco@Wolfsbane

  5. #5
    Rift Team
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    We've found the problem and are working on a fix. Any instances which did not reset at 5am PST Wednesday morning will be reset on Thursday morning at 5am PST instead. Our apologies for the inconvenience!

  6. #6
    Rift Disciple
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    Quote Originally Posted by Aahz View Post
    We've found the problem and are working on a fix. Any instances which did not reset at 5am PST Wednesday morning will be reset on Thursday morning at 5am PST instead. Our apologies for the inconvenience!
    ********. zzz

  7. #7
    Plane Walker Villainelle's Avatar
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    I thought this problem was fixed in the last major patch?
    Villainelle
    <Momentum>
    DEFIANT | SHATTERBONE US

  8. #8
    Rift Disciple
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    Greenscale is unkillable on our server because everyone disconnect's midfight and the server crashes sometimes during the greenscale fight, and now the raid instance isn't even able to be farmed for gear because of server-side bugs that cause the raid instance to not reset? Seriously, fix this ****, it's understandable but the reset bug has been occurring for awhile now, and why does our server have bugs on Greenscale and others do not?

  9. #9
    Rift Team
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    Quote Originally Posted by Villainelle View Post
    I thought this problem was fixed in the last major patch?
    Unfortunately it's a different root cause; this was triggered by the Daylight Savings Time change over the weekend (damn you, Ben Franklin!). In addition to fixing the bug, we're going to put an extra check in place which should make sure that any miscalculation in dungeon expiration time is caught sooner.

    Again, our apologies.

  10. #10
    Rift Disciple Trurl's Avatar
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    Quote Originally Posted by Aahz View Post
    (damn you, Ben Franklin!)
    Indeed.

    I hate daylight savings time.

  11. #11
    Banned
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    Quote Originally Posted by Aahz View Post
    Unfortunately it's a different root cause; this was triggered by the Daylight Savings Time change over the weekend (damn you, Ben Franklin!). In addition to fixing the bug, we're going to put an extra check in place which should make sure that any miscalculation in dungeon expiration time is caught sooner.

    Again, our apologies.
    Love you guys. Never stop posting. The interaction is pretty awesome and appreciated.

  12. #12
    Plane Walker Villainelle's Avatar
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    Quote Originally Posted by Aahz View Post
    Unfortunately it's a different root cause; this was triggered by the Daylight Savings Time change over the weekend (damn you, Ben Franklin!). In addition to fixing the bug, we're going to put an extra check in place which should make sure that any miscalculation in dungeon expiration time is caught sooner.

    Again, our apologies.
    Awesome answer. <3
    Villainelle
    <Momentum>
    DEFIANT | SHATTERBONE US

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