RIFT Forums - Tech Support http://forums.riftgame.com/ Tech-Talk goes here. en Wed, 19 Jun 2013 02:36:22 GMT vBulletin 60 http://forums.riftgame.com/images/misc/rss.png RIFT Forums - Tech Support http://forums.riftgame.com/ How to reset auntehnticator key cant log in http://forums.riftgame.com/technical-discussions/tech-support/366858-how-reset-auntehnticator-key-cant-log-new-post.html Wed, 19 Jun 2013 01:47:45 GMT I've been gone for a while and now a few of my friends would like to start playing again. Apparently I had set up a mobile authentication and now i'm unable to log in. Any clue on how to reset. No links or answers in FAQ from what I can see.

Thanks ahead of time. ]]> Tech Support Hasgrim http://forums.riftgame.com/technical-discussions/tech-support/366858-how-reset-auntehnticator-key-cant-log.html Purchased Storm Legion Tonight... http://forums.riftgame.com/technical-discussions/tech-support/366854-purchased-storm-legion-tonight-new-post.html Wed, 19 Jun 2013 01:39:53 GMT And I am experiencing some trouble. - The character slot expansion worked fine, I can create more than my 2 I had before. WOOHOO! - No extra bags... And I am experiencing some trouble.

- The character slot expansion worked fine, I can create more than my 2 I had before. WOOHOO!
- No extra bags on my existing characters (I understand this is a known issue)
- No Storm Legion Souls (Sadface)
- Perhaps most distressing, I got 30 days of "game time" and therefore patron status with the game, which the game is NOT recognizing. I didn't get the loyalty for the AH access I should have, and I don't have the access to the bonuses for leveling, etc. As this is a limited time thing, I am really wanting to get it fixed ASAP.

When I made a ticket in game, it got switched to resolved right away. Um. No. Not resolved. ]]> Tech Support vanillabean http://forums.riftgame.com/technical-discussions/tech-support/366854-purchased-storm-legion-tonight.html Still missing my storm legion souls http://forums.riftgame.com/technical-discussions/tech-support/366853-still-missing-my-storm-legion-souls-new-post.html Wed, 19 Jun 2013 01:32:57 GMT Currently I have no access to my storm legion souls. They cannot be chosen with choosing a new spec nor can I create a new character and choose one... Currently I have no access to my storm legion souls. They cannot be chosen with choosing a new spec nor can I create a new character and choose one of the premade classes from Storm Legion.

I owned Storm Legion before the game went F2P then suddenly lost it.

I still have the title and still get the mail when I make a new character that says thanks for purchasing storm legion.

I just dont know why I dont have the souls :(

I submitted a ticket but they told me it would be fixed. That was on the day F2P came out and I see people running around using their storm legion souls and I'm still unable to do it.

Please help! ]]> Tech Support Cspence http://forums.riftgame.com/technical-discussions/tech-support/366853-still-missing-my-storm-legion-souls.html multiple issues http://forums.riftgame.com/technical-discussions/tech-support/366832-multiple-issues-new-post.html Wed, 19 Jun 2013 00:00:15 GMT getting a lil lag not much in some areas FPS lag that is game crashes to desktop and having to send error reports crashes when ever i take a port... getting a lil lag not much in some areas FPS lag that is game crashes to desktop and having to send error reports crashes when ever i take a port lets say from seratos to meridian and disconnecting from server and failed to reconnect any ideas on how to fix these issues would be great to play once again hehe :biggrin3: ]]> Tech Support Hiisole http://forums.riftgame.com/technical-discussions/tech-support/366832-multiple-issues.html Error, Need help. http://forums.riftgame.com/technical-discussions/tech-support/366810-error-need-help-new-post.html Tue, 18 Jun 2013 22:35:05 GMT want to download the game and get playing, but i get this weird error #1009. really want to know how to fix it, i've looked around but the only way it seems is to restore windows but i have way to much thing on my hardrive to do that. Help please:) ]]> Tech Support CameronMT http://forums.riftgame.com/technical-discussions/tech-support/366810-error-need-help.html <![CDATA['Rift has encountered an error' problem.]]> http://forums.riftgame.com/technical-discussions/tech-support/366808-rift-has-encountered-error-problem-new-post.html Tue, 18 Jun 2013 22:30:03 GMT Every time after I pressed Play button it loads for 5~10 seconds then this error pops up and closes the game.

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]]> Tech Support Saerav http://forums.riftgame.com/technical-discussions/tech-support/366808-rift-has-encountered-error-problem.html I need help with linking http://forums.riftgame.com/technical-discussions/tech-support/366807-i-need-help-linking-new-post.html Tue, 18 Jun 2013 22:29:26 GMT i Have a acount nut its not linked to the game cuz i made the acount befor i played the game how do i change this i Have a acount nut its not linked to the game cuz i made the acount befor i played the game how do i change this ]]> Tech Support Vigit http://forums.riftgame.com/technical-discussions/tech-support/366807-i-need-help-linking.html Error #3145 patching http://forums.riftgame.com/technical-discussions/tech-support/366797-error-3145-patching-new-post.html Tue, 18 Jun 2013 22:14:08 GMT Seen about 3 threads with it but nothing too recent. Nothing really describing what the honest problem was... some said firewall some said alpha... Seen about 3 threads with it but nothing too recent. Nothing really describing what the honest problem was... some said firewall some said alpha patcher but not helping. Just started with 3 other friends they are in and playing no probs yet I get this error

Can some more information please be disclosed about these errors? ]]> Tech Support Sasshi http://forums.riftgame.com/technical-discussions/tech-support/366797-error-3145-patching.html Bugged out ingame petition. http://forums.riftgame.com/technical-discussions/tech-support/366779-bugged-out-ingame-petition-new-post.html Tue, 18 Jun 2013 21:17:23 GMT trying to submit a petition in game to change what I thought to be a faction change when I purchased my race change. Apparently my petition from 2011... trying to submit a petition in game to change what I thought to be a faction change when I purchased my race change. Apparently my petition from 2011 is still active and I can't submit one. Anything to be done? ]]> Tech Support xamples http://forums.riftgame.com/technical-discussions/tech-support/366779-bugged-out-ingame-petition.html Account Retrieval http://forums.riftgame.com/technical-discussions/tech-support/366776-account-retrieval-new-post.html Tue, 18 Jun 2013 21:11:47 GMT I'm hoping to see if I can get some more assistance here.

I've recently had to make a new account because I'm having a hard time getting help to recover my old account. I paid for a whole year from October 2011-October 2012. I chose not to play anymore after the expiration date. However, since I heard Rift is F2P now I'd like to get back into the game. Unfortunately I've had the hardest time trying to seek help in retrieving my old account that I paid for a year's subscription for. Who wants to grind from Lv.1 again back to cap level? I've already three level 50's so why start all over again? Not to mention, the perks I should be receiving in-game since I am a previous subscriber.

"Forgot password" is useless after a year, who remembers their own security questions? I tried "Contact Us" and found the Live Chat and Email features. I chose not to sit around for hours on end for the Live Chat and chose to Email. That was even disappointing. The Email directed me right back to the Live Chat via URL.

Calling was senseless as well. I was told Trion does not support Customer Support via phone and was transferred to Voicemail, I left my message. Shortly after I received an email only to be directed through a link straight to online support. This is not very helpful when I see a message stating "You should be connected to an agent in about 03:00:08". In fact, I'm tempted to even rip my hair out and say Screw This.

Here is a screenshot of that Live Chat window. Mind you, the time of this screenshot was taken at 16:50 PM EASTERN so in 3+ hours, it's too late because 7P is the cut-off time!
http://i2.photobucket.com/albums/y2/...ps567853e3.png

I've never had to jump through this many hoops when Trion launched Rift when it came to customer support. In fact, I could even communicate with GM's in-game. I feel Trion is drifting away when it comes to Customer Support. At this rate, I'll never play this game again if I'm forced to sit around my computer for 3+ hours only to tap away on my keyboard.

I'm hoping that by posting here on the forums that I'm going to get someone's attention who is actually going to help me directly to end my frustration. I'll gladly provide my Email linked to my old account via PM to a Mod here on the forums so I avoid spammers in the threads. ]]> Tech Support kryxsis http://forums.riftgame.com/technical-discussions/tech-support/366776-account-retrieval.html <![CDATA[Paid money but didn't receive anything.]]> http://forums.riftgame.com/technical-discussions/tech-support/366758-paid-money-but-didnt-receive-anything-new-post.html Tue, 18 Jun 2013 20:31:12 GMT Yesterday i bought Storm Legion Souls from Rift Store for 3,5k credits, and i didn't get any item. In chat was msg, that i received some kind of item. I checked my bags many times and didn't found that item.
Asked for GM help in support menu, no answers... issue still not resolved. How long i have to wait ?
Maybe someone got the same problem? ]]> Tech Support Lycan78 http://forums.riftgame.com/technical-discussions/tech-support/366758-paid-money-but-didnt-receive-anything.html Install Direct X9 http://forums.riftgame.com/technical-discussions/tech-support/366754-install-direct-x9-new-post.html Tue, 18 Jun 2013 20:21:16 GMT In order for me to play RIFT, I have to install Direct X9 but when i try installing it it gives me a message saying Internal System Error Please... In order for me to play RIFT, I have to install Direct X9 but when i try installing it it gives me a message saying Internal System Error Please refer to DXError.log and DirectX.log in your Windows folder to determine the problem. Can someone please help me! ]]> Tech Support StarFire101 http://forums.riftgame.com/technical-discussions/tech-support/366754-install-direct-x9.html <![CDATA[Got the Account Functionality Extension, still can't create Auctions.]]> http://forums.riftgame.com/technical-discussions/tech-support/366746-got-account-functionality-extension-still-cant-create-auctions-new-post.html Tue, 18 Jun 2013 20:02:50 GMT So, I was one of the players that got in on the whole Raptr giveaway. I got the auto consumable Account Functionality Extension and 7000 Loyalty... So, I was one of the players that got in on the whole Raptr giveaway. I got the auto consumable Account Functionality Extension and 7000 Loyalty Points when Free to Play hit. My free game time subscription ran out yesterday. Today I tried to post an auction, yet I get a message stating I don't have enough loyalty points to create an auction. I have been hearing you need 1500 loyalty points to create auctions, has this been changed? Or is it not applicable to the accounts that applied the Raptr giveaway code? Thanks in advance for anyhelp. ]]> Tech Support Vasalkar http://forums.riftgame.com/technical-discussions/tech-support/366746-got-account-functionality-extension-still-cant-create-auctions.html <![CDATA[Account bank, like guild, just for owner's toons]]> http://forums.riftgame.com/technical-discussions/tech-support/366734-account-bank-like-guild-just-owners-toons-new-post.html Tue, 18 Jun 2013 19:20:26 GMT Hi,
This is not a problem, just didn't know where to post an idea. ...Is there any way something could be added to the game that would allow all your toons on the same shard to access a bank account, along the lines of a guild bank? Instead of having to mail items back and forth?

Thanks,
Silvermoon ]]> Tech Support Silvermoon http://forums.riftgame.com/technical-discussions/tech-support/366734-account-bank-like-guild-just-owners-toons.html <![CDATA[Cannot load "character data" for silverwood]]> http://forums.riftgame.com/technical-discussions/tech-support/366729-cannot-load-character-data-silverwood-new-post.html Tue, 18 Jun 2013 19:08:18 GMT The tutorial area, where as a guardian you have the church and the small town and the battlefield loads fine. New characters can be created and... The tutorial area, where as a guardian you have the church and the small town and the battlefield loads fine. New characters can be created and played through fine without issues. When you try to access the actual game though, Silverwood, the loading screen always freezes.

It hits 95% and then stops while trying to "load character data" which is 0% and stays at 0% for hours on end. Tabbing in and out of the game does not help. Letting it load in the foreground or background makes no difference.

The game is not fully downloaded so we tried letting it sit longer but that did not help either. The rest of the group started playing the game with less than a GB downloaded while this copy cannot load Silverwood with over 3GB downloaded.

I have tried searching all over, reading all the threads that seem like they might be close to this issue, using google and the forum search as well as the Trion self help section. I have been sitting in the live chat queue for 3 hours and based off the rate of movement so far should be another 4-7 hours.

Does anyone have any solution? Any ideas we can try? Witchcraft is accepted if the ritual can be completed without a sacrifice and relatively quickly.


EDIT: The game runs at 25fps with max settings all on. The computer has a 3Ghz quad core with 4GB of ram and a Radeon 7750 overclocked. The internet speed averages 90 kilobytes per second but can go higher or lower. The minimum requirements are well met. ]]> Tech Support Arycia http://forums.riftgame.com/technical-discussions/tech-support/366729-cannot-load-character-data-silverwood.html